IRON Labs | Careers
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Careers

Be part of the IRON Team & work with some of the industry’s most innovative minds.

Available Vacancies

Solution Developer (.Net) - Alexandria

Responsibilities and Duties:
  • Design, build, and maintain efficient, reusable, and reliable code.
  • Ensure the best possible performance, quality, and responsiveness of applications.
  • Identify bottlenecks and bugs, and devise solutions to these problems.
  • Help maintain code quality, organization, and automation.
  • Perform unit and system level testing on applications..
  • Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
  • Ensuring that client systems are fully operational and any loss of service is restored in a timely and efficient manner.
Job Requirements
  • Familiarity with the .NET framework.
  • Strong understanding of object-oriented programming.
  • Familiar with various design and architectural patterns.
  • Familiarity with Microsoft SQL.
  • Understanding of software development cycle.
  • Understanding fundamental design principles behind a scalable application.
  • Creating database schemes that represent and support business processes.
  • Proficient understanding of code version tools such as Team Foundation

ERP Consultant - Alexandria

Responsibilities and Duties:
  • Facilitating / participating in meetings with key client stakeholders to develop an understanding of their business.
  • Evaluating software of competitors in the marketplace to understand the business environment and competitive landscape of the client.
  • Gathering software requirements from client stakeholders and potential users.
  • Developing a non-technical detailed design of proposed software or websites including functional and user interface designs. These designs are typically represented by written narratives, screen mock-ups and flowcharts.
  • Communicating the design to the project programmers to ensure full understanding.
  • Upon completion of programming activity, ensuring that the final software matches original design.
  • Implementing a suitable workflow for the client’s business to run smoothly.
  • Working with client stakeholders to roll-out software to users by training those who will use the software.
  • Representing efficient professionally in both client and team situations.
Job Requirements
  • Strong analytical skills.
  • Strong communication, presentation and writing skills.
  • Strong interpersonal and teamwork skills.
  • Detail-oriented.
  • Ability to quickly absorb and understand business processes.
  • Problem solving skills.
  • Ability to think creatively and come up with innovative solutions to business problems.
  • Have an interest in technology and its use in the business environment.
  • Programming skills are NOT required.
  • Flexible to new situations and challenges.

ERP Trainer - Alexandria (Project Based)

Responsibilities and Duties:
  • Business cycle analysis.
  • Provide training plan.
  • Perform On-site ERP training.
  • Assess trainees.
  • Oversee certificate exams.
  • Prepare training materials per project (Using Given Standard Materials).
Job Requirements
  • Accounting Expertise.
  • ERP Expertise.
  • Presentation Skills.
  • Training Experience is a must.

Customer Service Agent - Alexandria

Responsibilities and Duties:
  • Effectively manage large amounts of incoming requests or complaints (Calls/Emails/Social Media).
  • Generate sales leads.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Advise on company information.
  • Inform customer of deals and promotions.
  • Compile reports on overall customer satisfaction.
  • Strong detail orientation and communication/listening skills.
  • Build sustainable relationships of trust through open and interactive communication.
  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Troubleshoot customer issues over the phone.
  • Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Follow communication procedures, guidelines and policies.
  • Take the extra mile to engage customers.
Job Requirements
  • Familiarity with CRM systems and practices.
  • Email writing.
  • Interpersonal skills.
  • Communication skills – verbal and written.
  • Listening skills.
  • Problem analysis and problem-solving.
  • Attention to detail and accuracy.
  • Data collection and ordering.
  • Customer service orientation.
  • Adaptability.
  • Initiative.
  • Stress tolerance.

Junior Graphic Designer - Alexandria

Responsibilities and Duties:
  • Participates in brainstorming meeting and come up with ideas.
  •  Conceptualize and design high-quality print and Web work that aligns with the business goals and needs of our clients.
  • Design social media assets to support marketing team.
  • Interpret needs, objectives, and direction from multiple sources to ensure design meets brand standards and business goals.
  • Think creatively and develop new design concepts, graphics and layouts.
  • Come up with design concepts that fit the client’s needs.
  •  Estimate the time required to complete the work.
  • Amend designs according to the clients’ final comments.
  • Support senior team members to ensure projects are produced to meet IRON Labs standards for quality and accuracy.
  • Follow brand guidelines and aesthetic direction set by senior design staff.
Job Requirements
  • Minimum of 1-2 years of graphic design experience with both print and digital focus.
  • Excellent command of Adobe Creative Suite (Photoshop, and Illustrator) & other tools for print and web design.
  •  Passion and enthusiasm for design & willingness to learn new skills.
  • Excellent typography, compositional, and grid-based layout skills.
  • Ability to interact, communicate and present ideas.
  • Professionalism regarding time, costs and deadlines.
  • A solid understanding of design, color, and typography principles.
  • Excellent communication skills.
  • Self-motivated, resourceful and hardworking.
  • Must have an interest in the latest design trends, technology and social media.
  • Ability to work independently and manage multiple projects, prioritize work, meet deadlines and flexible to change focus and adapt quickly to market conditions.
  • Proficiency in WordPress, HTML and CSS a plus, but not required.

Social Media Specialist - Alexandria

Responsibilities and Duties:
  • Manage client social media accounts on different platforms in English and Arabic.
  • Respond to comments and any customer queries in a timely manner.
  • Manage promotions and Social ad campaigns.
  • Generating sales through customer discussions.
  • Analyze the effectiveness of the applied social media marketing strategies and provide recommendations on how to continuously improve
  • Generate reports on campaign results on a weekly basis.
  • Create digital marketing calendars and strategies overviews for clients
  • Write, manage and oversee social media/website content, ads, and media content.
  • Stay up to date with the latest social media best practices and technologies
  • Have a constant eye on social media trends/designs and creations
Job Requirements
  • Strong project management and organizational skills
  • In-depth knowledge of different social media platforms
  • Ability to effectively communicate information and ideas in written and verbal format.
  • Ability to build and maintain client relationships.
  • Strong multi-tasking skills with a keen attention to detail
  • Ability to work on multiple projects simultaneously.
  • Ability to quickly learn new tools and platforms related to marketing and analytics.
  • Ability to take feedback and quickly adjust strategy and work flow based on new information and analysis
  • Excellent writing and verbal communication skills.
  • English and Arabic language proficiency.
  • One or more years of experience focused in social media.
  • Photoshop and design knowledge is preferable.

Apply Now!

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